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Civici Musei Veneziani
www.museiciviciveneziani.it
FAQ
1. How does your internet booking engine work?
Please make sure you put correct day of arrival, number of nights, number of adults and children, then click on “BOOK” to see all our offers available.
2. Will I be charged to my credit card if I don’t cancel my booking in time?
If you have not cancelled within 48 hours of your booked arrival time, we will charge 1 night to your credit card.
3. Is there a possibility of parking in your hotel?
No since we are located in the historical city center, however we have a special convention with garage San Marco in Piazzale Roma ( car terminal) – if you park there please advise our reception desk upon arrival at the hotel so they can provide a coupon with a 10% discount.



4. What is your cancellation policy?
Individual cancellations have to recieved at least 48 hours prior to your arrival date. Otherwise, we reserve the right to charge one night to your credit card.
5. What credit cards can I use to confirm my booking?
All major credit cards are accepted, you can use Visa, MasterCard, Diners, Eurocard, American Express…
6. How do I get to the hotel from the airport?
The Marco Polo International Airport is at Tessera within the Venetian mainland.
Ca’ Sagredo Hotel may be reached by a private water taxi, at the estimated price of € 100,00 - a 20 minute trip takes you right in front of the hotel .
Alternatively there is a public bus to Piazzale Roma (approximately 30 minutes) . From Piazzale Roma, Ca’ Sagredo Hotel may be reached either by a private water taxi, at the estimated price of € 80,00 - a 10 minute trip takes you right in front of the hotel - or by public vaporetto at the cost of € 6,00, per person . The Line is n. 1 and stop is Ca’ D’Oro.
7.  How do I cancel or modify a reservation made on-line?
Please go to our website, choose the hotel and click on “CANCEL RESERVATION” or “MODIFY RESERVATION”. Once you have cancelled or modified your reservation, you will receive a confirmation of the cancellation or modification by e-mail.
8. How can I send enquiries and comments on this website?
You can use the “CONTACTS” link to send both enquiries and comments.
9. How can I make sure that my on-line reservation has been confirmed?
When making a reservation on-line, you are asked to put down your e-mail address. Once you have made your reservation, you will receive a confirmation by e-mail.
18.  I am going to arrive late at my hotel, what will happen?
Your hotel room is held until 1.00 am the following morning. If you plan to arrive later than 23.00, please contact us or send us an email at 0039 041 2413111 or email info@casagredohotel.com
10. How can I make a reservation on the Internet?
Click on “SPECIAL OFFERS” to enter our booking system. We will confirm your booking immediately by e-mail. Just put date of arrival, number of nights and number of persons.
11.  Do you allow pets ?
Only small pets upon request at the daily cost of Euro 50, 00 + Vat 10%
12.  Do I have to give my credit card number in order to confirm my booking?
We do need your credit card number when you reserve on-line, by e-mail or telephone. The credit card number is only held as a guarantee. You may pay at the hotel in cash or by any major credit card (Visa, Eurocard, MasterCard, American Express, Diners).
13.  Can I book more than one room at once?
Yes, you can book up to three rooms in the same booking.
14. Are there any hidden extra costs ? Do you prices include tax?
No. Our rates are shown per room per night, on the final price booked we add 10% on the rate for local taxes.
15. I am concerned about the safety of my credit card details. Is it safe?
We use SRL technology, passing directly via the bank to ensure the safety of your personal data and credit card details. No one can access these details, not even our staff.
16.  Do you prices include breakfast?
Yes, of course. Our prices include American buffet breakfast.
17.  Do children receive discounted rates?
Children receive discounted rates. However, all discounts are already calculated when you make the search. There will be no further discounts on the final display rate.
Ca' Sagredo Hotel - Campo Santa Sofia 4198/99, 30121 - Ca' D'Oro - Venezia - Tel: +39 041 2413111 - Fax:+39 041 2413521 - P.Iva 5713090966